Question 1

How do I begin?

Accepted Answer

Fill out the intake form on the contact page. We'll reply with any follow-up questions and a flat-fee quote, and send a secure link for your documents once you approve.

Question 2

What documents do I need?

Accepted Answer

Usually your tax slips (T4, T4A, T5, T2202 and similar), last year's notice of assessment if you have it, and receipts for anything you want to claim. We'll tell you if anything else is needed for your situation.

Question 3

How long does it take?

Accepted Answer

Most straightforward personal returns are ready for review within a few business days of receiving complete documents. Business engagements depend on the state of the records.

Question 4

How is pricing decided?

Accepted Answer

We quote based on the complexity of your situation, not on your refund. You see the price before any work starts and it doesn't change unless the scope does and you agree.

Question 5

Do you take a percentage of my refund?

Accepted Answer

No. Our fees are flat and quoted up front.

Question 6

How are my documents handled?

Accepted Answer

Documents are shared through an encrypted channel rather than plain email, stored securely, and accessed only by the person preparing your file.

Question 7

Should I email you my slips?

Accepted Answer

Please don't. Send the intake form first — we'll respond with a secure upload link.

Question 8

What is EFILE?

Accepted Answer

EFILE is the CRA's electronic filing system for registered preparers. As a CRA-registered EFILE provider, TaxCap submits your return directly to the CRA.

Question 9

Can you tell me my refund in advance?

Accepted Answer

We'll show you the completed return before it's submitted so you can see the outcome, but we don't promise refund amounts. The CRA makes the final assessment.

Question 10

Can you guarantee I'll qualify for a benefit or grant?

Accepted Answer

No, and be cautious of anyone who says otherwise. We make sure your application is complete, accurate, and submitted on time. Eligibility decisions belong to the CRA or the funding program.

Question 11

I haven't filed in several years. Can you help?

Accepted Answer

Yes. Multi-year catch-up filings are common. We work through the years in order so benefit payments and your CRA account can get back on track.

Question 12

How many days will it take to receive my tax refund after filing?

Accepted Answer

Most tax refunds are received within approximately 2–3 weeks after filing. Processing times may vary depending on how the return was filed and whether the CRA requires any additional information.

Question 13

What are the filing deadlines?

Accepted Answer

Most individuals file by April 30. Self-employed individuals and their spouses have until June 15 to file, though any balance owing is still due by April 30. Corporations have deadlines based on their fiscal year-end.

Questions, answered plainly

Getting started

Pricing and payment

Security and privacy

Filing, benefits and grants

Still unsure?